Shipping Terms

Shipping Policy
Our basic policy: ask first if you want to be 100% sure. Estimated delivery time is 5/10 days within EU and 10 days/2 weeks outside EU. Priority/Express shipping is available, just contact us first and we will make it possible.
We have currently shipped to Europe, United States and Australia. If you live somewhere else, please get in touch and we will respond to you as soon as possible with a quote from our shipping company.

 

Refund Policy
If you wish to return all or some of the items you purchased online, you must notify your decision to WAO within 7 working days via info@waostore.com. For any return which is not due to a damage or mistake on behalf of WAO, all courier costs will be charged to the client, as well as all administration costs which represent 10% approx. of sales value. The products returned must be undamaged, unassembled and unused, and must be returned in their original packaging and with the original labels. We recommend you guarantee safe delivery, as WAO will not be liable for damaged or lost deliveries. Provided the products are returned to WAO undamaged, we will refund the price paid for the product, following the original payment procedure and deducting applicable expenses.
The size and colors of all WAO items are estimated. For specific cases, verify the information with our technical department at info@waostore.com. Return costs due to this or similar causes will be met by the client.